Paper's Return Policy
When you receive your order, please check to make sure that the printed items are correct. Also, count all pieces to make sure that you have the proper quantity.
If an order arrives with an error that was made by the designer, the company will generally reprint at no charge and ship the order out as soon as possible. If an error was made by the customer, most vendors will reprint at a reduced rate and process the order as soon as possible. Here are some likely customer errors:
- Original order was submitted with a text error
- An incorrect option was chosen on the online order form
- A proof was approved with an error
- Incorrect information was given; date, time, place, etc.
If you do have a problem, please contact us immediately! The sooner we are aware of the problem, the sooner the situation can be rectified. Many designers have a strict time limit (about 5-10 days) as far as recognizing and resubmitting an order due to an error. We will do our best to correct the problem.
Personalized items such as invitations and social stationery cannot be returned. Any non-personalized items can be returned within 7 days of receipt for a full merchandise refund. Please be aware that all shipping costs are not refundable. Non-personalized items that are returned after seven days (but within 30 days) shall receive a Simply Paper store credit. Again, please be aware that all shipping charges are not refundable. Non-personalized items are non-refundable after 30 days.