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stationery Frequently Asked Questions


Do I have to order online?

No, we love to talk to our customers! Please contact us if you would like product information or to place an order over the phone.

Can I request a sample?

Yes, most designers will gladly send a sample for a small charge. Please contact us if you would like to order a sample. Remember to let us know what vendor, product name and SKU you would like a sample of.

What is a proof?

A proof is either a black and white faxed copy or colored email. The way in which your proof comes depends solely on the designer your product is from. Each designer's typesetting department will arrange your copy according to your specifications. After you look at your proof, you must send us a return email to info@simplypapershop.com and let us know if you are approving it or not. Your order cannot be printed until we receive your final approval. Remember, there is a per item charge for proofs, the charge will vary according to the designer. Any subsequent proof will incur an additional fee as well.

Do I need a proof?

Most social stationery orders, such as, note cards, notepads, labels, etc., do not need a proof and should be processed without worry. There are some circumstances in which a proof is recommended or required. A proof might be required if you are ordering:

  • Invitations for weddings or bar/bat mitzvahs (strongly recommended)
  • Large quantities
  • An invitation or announcement using Hebrew wording
  • Invitations or announcements using a monogram or motif
  • Something with a special request

Proofs are highly recommended if you have very distinct ideas about the spacing or sizing of your text or if you are ordering a semi-custom (main design with minor changes such as color or typesetting) or a total custom design. We reserve the right to require a proof at our discretion.

How long will my order take?

Order turnaround time depends on several factors:

  • Are you ordering a proof?
  • The production time for each designer
  • Where the order is being shipped from and to
  • Shipping method
  • Time of the year: all production and shipping takes longer during the December holiday season

For social stationery designer:
In most instances a proof turnaround time is anywhere from 1-4 business days. Production time can vary depending on the designer, it is usually anywhere from 2-12 business days. You will also need to factor in your preferred method of shipping.

For wedding and bar/bat mitzvah type designers:
In most instances, a proof turnaround time is anywhere from 1-14 business days and production can be anywhere from 2-8 weeks depending on the vendor. You will also need to factor in your preferred method of shipping.

How will I know what the turnaround time for a specific designer is?

If you have any question about the turn around time for one of our designers please don't hesitate to contact us and we can let you know.

Should I order extra invitations?

It is always a good idea to have a few extra invitations on hand just in case you forgot a guest or two, made a mistake addressing an envelope or if an invitation is returned in the mail, you will have another on hand to resend. We generally recommend having about five extras on hand for a social event. For a wedding or bar/bat mitzvah, we generally recommend having an additional ten invitations on hand. Remember, it is a lot less expensive to order extras initially. If you need to order more at a later time, the order is treated as a new one and will be more costly.

When is a good time to order birth announcements?

A great time to order announcements is prior to the birth of your baby. If you already know the sex of your baby go right ahead and process your order online, but make sure to write in the ordering instructions box (in the shopping cart) to hold the order until your final information is sent. You may call in, email or fax your baby's information as soon as you can after the birth. We will then complete the order. If you do not know the sex of your baby, we generally recommend choosing a girl announcement and a boy announcement. You can call, email or fax your choices to us. We will then put the order on hold until the birth of your child. When we receive your final information, via phone call, email or fax, we will then process the order.

Can my envelopes be shipped in advance?

Yes, most of the designers we work with offer this service. There will be an additional fee to pre-ship your envelopes. The additional charge varies based on each individual designer. Please note in the ordering instructions box (in the shopping cart) "pre-ship envelopes". The additional charge will be submitted separately than your original order.

What do you do with my personal information?

Simply Paper is committed to protecting your privacy! Any information that is provided to us will be used strictly for your purchase and will never be passed along to any third party. We will not store your credit card information after your order has been completed. However, we will save your billing address, shipping address and email information to help make future shopping trips to simplypapershop.com a snap!

What forms of payment do you accept?

Payments are accepted by MasterCard, Visa, American Express, Discover, PayPal and Google Checkout. You may also mail a personal check to Simply Paper(call for address information). Remember, if you do pay by check, your order cannot be processed until your payment is received and cleared.

Is my credit card secure on your website?

Yes, credit cards are processed on a secure server -- when you are on credit card information page, you should see the lock in your browser designating it is secure.

Will I be charged Sales Tax?

If you live outside of Texas you will not be charged sales tax. If you are a Texas resident, you will be charged sales tax of 8.25%.

Do any items require additional postage?

Some items may require additional postage. These items may include; invitations that are oversized, large squares and invitations that include reception and/or response sets. When you receive your invitation, you should bring one completely assembled piece to your local post office. There, they can weigh it for you and let you know if any additional postage will be necessary.

Does Simply Paper have any special offers?

Yes, Siimply Paper offers specials. Please check our website regularly or join our emailing list so you can be notified about our exclusive online offers and coupon codes.

Am I able to return my invitations if my event is cancelled?

Since all items are personalized, we unfortunately are unable to accept any returns.

What if prices quoted on website are incorrect?

Although we try our best to be sure our site is error free, it is possible that a product may be posted at the incorrect price. If this happens, we will notify you immediately and give you the opportunity to cancel your order or place it at the correct price.